Cornwall Learning Online, part of Children, Schools and Families Directorate, Cornwall Council, New County Hall, Truro, TR1 3AY, is committed to protecting and respecting your privacy.
Cornwall Learning Online may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are aware of any changes.
This Privacy notice should be viewed in conjunction with our Website Cookies policy.
Why do you need my information?
You have asked us to provide you with a Cornwall Learning Online service so we need your name, address, employment history, telephone number, email address and course attendance history in order to set up your provision. Without them we will not be able to provide you with the service. This is to ensure we can send you any updates, materials, invoices and course records required. We will also send you marketing emails on subjects specified. Marketing preferences can be changed and removed at any time via the account settings page or alternatively using the unsubscribe function on marketing emails.
Who will control my data?
The Data Controller for all the information you provide on any of these forms is Cornwall Council, County Hall, Treyew Road, Truro TR1 3AY. Data Protection Registration Number: Z1745294
There's something I don’t understand
If you need help in understanding or completing this form, please contact the Cornwall Learning Online admin team on telephone number 01872 327900 or by emailing firstname.lastname@example.org
How we will use the information about you
The information will be used to provide you with the Cornwall Learning Online service requested as appropriate. Cornwall Learning Online will always comply with the General Data Protection Regulations, and the Data Protection Act 2018. Cornwall Council is required to process your information where it is necessary for compliance with a legal obligation or to provide you with a requested service, support or information from Children, Schools and Families. When we process your data we do so under the lawful basis of Public Task. The primary legislation and guidance for processing this data under a statutory basis include:
- Education Act 1996 (particularly Section 3, 7 and 507)
- Education Act 2011
- Children & Families Act 2014
Who else will we share your information with?
We will only use this information in conjunction with your application for Cornwall Learning Online services. This Data is held by a third party provider WebBased Ltd, Plymouth Science Park, 1 Research Way, Derriford, Plymouth, PL6 8BX, UK. We may share your information with the Credit Management department in the event of unpaid fees for services. Whenever your consent to share your information is required, we will always ask you and clearly explain why we are asking.
Special Dietary or Access Requirements - This information is required to enable us to ensure relevant catering and access arrangements are made at any training courses we provide. This information may be shared with our suppliers for catering and venue hire in order to ensure appropriate arrangements.
Your data will not be processed outside of the EEA with backups being securely encrypted. Access to your information will only be made to authorised members of staff who are required to process it for the purposes outlined in this privacy notice.
Our sub-contractor(s) detailed in this privacy notice will also maintain the same levels of security that we do which are set out in the contract we have with them.
Full details can be found at https://procontract.due-north.com/ContractsRegister/Index
Will we share information without consent or knowledge?
In the following circumstances, the law allows information to be shared without your consent or knowledge:
- To aid in the prevention and/or the detection of crime.
- If your behaviour constitutes a serious risk of harm to yourself or others, including any changes to whom you may have access.
How long will you keep this information for?
We will only retain your personal information provided for the duration of service provision and in line with CSF data retention policy after which time it will be destroyed in a secure manner. Whenever your information is required, we will always clearly set out how long we need to retain the data. Course attendance history for Governors and Foster Carers will be retained whilst current plus 6 years. Course attendance and financial records for all other courses will be retained for 7 years.
What are my data rights?
Your personal information belongs to you and you have the right to:
- be informed of how we will process it
- request a copy of what we hold about you and in commonly used electronic format if you wish (if you provided this to us electronically for automated processing, we will return it in the same way)
- have it amended if it’s incorrect or incomplete
- have it deleted (where we do not have a legal requirement to retain it)
- withdraw your consent if you no longer wish us to process
- restrict how we process it
- object to us using it for marketing or research purposes
- object to us using it in relation to a legal task or in the exercise of an official authority
How do I exercise these rights?
If you would like to access any of the information we hold about you or have concerns regarding the way we have processed your information, please contact:
Data Protection Officer
Tel: 01872 326424
Complaints, Compliments and Comments
Our complaints team can be contacted via the following address:
Quality Assurance Business Manager
Children, Schools and Families
We would prefer any complaints to be made to us initially so that we have the opportunity to see if we can put things right. However, if you are unhappy with the way we have processed your information or how we have responded to your request to exercise any of your rights in relation to your data, you can raise your concerns direct with the Information Commissioner’s Office Tel No. 0303 123 1113 https://ico.org.uk/concerns/